The project was completed in Woolavinton, Somerset in December 2018. We revisited the project in September 2019 to take some photographs. In total, the project took 5 days to complete.
We were contacted through our Facebook Page by the customer who had a few quotes already from different companies.
The client was a domestic customer that already had carpet and laminated flooring throughout the house. They wanted a new flooring solution to match their recently decorated house.
After, visiting the client they informed us they had a £3000 budget and were not willing to pay anymore.
A member of our skilled team sat with the client having a cup of tea and showed them samples of the carpet they could have.
It was a long process waiting for the client to decide what carpet and flooring were right for them. We were with them all the way and gave our pros and cons of the different flooring solutions they choose.
They were undecided on what underlay they wanted due to the old carpet and laminate flooring only being a few years old.
It was purely the customers choice and they decided to go with new underlay throughout the house, grey carpet and black vinyl tiles.
1. The customer lived on a steep slope that was not accessible by our work vans and they had steps leading down to the house. This made it tricky getting the materials into the house.
2. The laminated flooring was wedged under the doors and fireplace in the living room. This meant we could not easily remove these sections without making a lot of mess.
3. The bedrooms had builtin cupboards and wardrobes that had been fitted recently. These were placed onto the carpet.
The customer had carpet and flooring down for at least 7 years. The carpet and flooring looked outdated to the new decor in the house.
Our expert team gave the customer a quote that beat the other quotes they had received. We were confident our flooring solution would transform there current look and feel.
A few areas that were an area of concern for the customer were:
To help prevent any recurring issues that the customer highlighted we asked the customer to look over each room one at a time starting with the bedrooms with no furniture in them.
The process here was to finish one room and inspect thoroughly with the customer and answer any questions they may have.
Once the full inspection was completed in all rooms including the kitchen the customer was giving clear instructions to let the carpet and vinyl flooring settle.
Taking the approach above made sure the customer was happy with what they paid for and all our work was checked before we left.
A follow-up check was completed a week later to make sure no carpet or flooring had risen and there were no gaps anywhere.